TERMS & CONDITIONS

Effective date: 09/02/2026]

​

Please read these Terms and Conditions (“Terms”) carefully. By placing an order with ABATUMM (“we”, “us”, “our”), a company registered in the United Kingdom, you agree to be bound by these Terms.

 

1. Definitions

- “Customer”, “you”, “your”: the person or business purchasing products.

- “Products”: creams, accessories, herbal tea blends and related items sold by us.

- “Contract”: the contract for sale of Products between you and us.

 

2. About us

- Business name: ABATUMM

- Registered address: The Trampery Old Street, 239 Old Street, London, EC1V 9EY

- Registration number: 15388717

- Contact: hello@abatumm.com 

 

3. Ordering & acceptance

- Orders placed via our website are an offer to buy. We confirm acceptance of your order when we send a dispatch/confirmation email. Until we send that email, we may cancel or amend the order.

- We reserve the right to refuse orders (e.g., suspected fraud, pricing errors, age-restricted items).

 

4. Pricing & payment

- Prices shown include UK VAT where applicable and exclude delivery charges unless stated.

- We accept payment methods displayed at checkout. Payment is taken at the time of order.

- If a pricing error occurs, we may cancel the order and notify you; if payment has been taken we’ll refund promptly.

 

5. Product information & use

- We aim to describe Products accurately. Ingredients, colours, and packaging may vary slightly. If you have allergies or sensitive skin, consult product labels and, where necessary, a medical professional before use. We are not responsible for adverse reactions from misuse or undisclosed allergies.

- Products are for cosmetic/wellness use only unless expressly stated otherwise. They do not replace medical advice or treatment.

 

6. Age restrictions

- You must be 18 or over to place an order. If we reasonably believe you are under 18 we may cancel the Contract.

 

7. Delivery & risk

- Delivery times are estimates; we are not liable for carrier delays beyond our control.

- Risk in the Products passes to you when they are delivered. Title passes to you once we receive full payment.

 

8. Cancellation & returns (Consumers)

- If you are a consumer (not buying for business), you have the right to cancel the Contract within 14 days from the day after you receive the Products (the “Cancellation Period”), subject to exceptions below.

- To cancel, notify us at [email address] with your order number within the Cancellation Period. You must return goods within 14 days of cancellation.

- Refunds will be issued within 14 days of receipt of returned goods or proof of return, to the original payment method.

- Exceptions: The right to cancel does not apply to sealed goods that are not suitable for return for hygiene reasons if unsealed after delivery (e.g., certain skincare applicators), perishable goods (e.g., some herbal blends if marked perishable), bespoke or personalised items, or sealed audio/video/recorded software if unsealed. We will clearly state on product pages if an item is non-returnable.

 

8a. Faulty, damaged or incorrect items

- If Products arrive faulty, damaged or are not as described, contact us within 14 days of delivery with photos and order details. We will provide a replacement, repair or refund and cover reasonable return postage if the fault is our responsibility.

 

9. Refunds, returns & exchanges (Businesses)

- If you buy as a business, you do not have the 14-day cancellation right unless otherwise agreed. Returns or refunds are at our discretion and as set out on our returns page.

 

10. Limitation of liability

- Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or any liability that cannot be limited under applicable law.

- Subject to the above, our total aggregate liability for losses arising out of or in connection with the Contract shall not exceed the price paid for the relevant Products.

- We are not liable for indirect or consequential losses (including lost profits, business interruption) except where required by law.

 

11. Product images & descriptions

- Images are illustrative. Slight variations in colour, size and packaging may occur. We do not warrant that colours on your screen exactly match the Product.

 

12. Intellectual property

- All content on our site (text, images, logos, designs) is owned by or licensed to us. You may not reproduce, distribute or use our intellectual property without our prior written consent.

 

13. Promotions, vouchers & discounts

- Promotional offers and voucher codes are subject to terms and may be time-limited, single-use or have minimum spend requirements. We may withdraw promotions at any time where required.

 

14. Force majeure

- We are not liable for failure or delay in performance caused by circumstances beyond our reasonable control (e.g., strikes, natural disaster, pandemic, supply chain disruption).

 

15. Data protection & cookies

- We process personal data in accordance with our Privacy Policy and Cookie Policy [link]. By using our services you consent to those policies where required.

 

16. Third-party links

- Our website may link to third-party websites. We are not responsible for their content or practices.

 

17. Changes to these Terms

- We may update these Terms from time to time. For material changes we will notify customers by email or site notice. Continued use after changes constitutes acceptance.

 

18. Governing law & jurisdiction

- These Terms are governed by the laws of England and Wales. For consumers habitually resident in the UK, you may bring proceedings in your local court or the courts of England and Wales. For businesses, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

19. Contact

- For questions, cancellations or complaints: [email address], [phone], [postal address].

 

20. Consumer rights

- These Terms do not affect your statutory rights as a consumer under UK law (including the Consumer Rights Act 2015 and the Consumer Contracts Regulations), which remain in force.