REFUND POLICY

Effective date: 09/02/2026

 

Overview

We want you to love your purchase. If you are not satisfied, please review the terms below and contact hello@abatumm.com for assistance.

 

Eligibility

- Unopened, unused products in original packaging can be returned within 14 days of delivery for a refund or exchange.

- Opened/used products: returns accepted only if defective, damaged during shipping, or different from the listing. For hygiene and safety reasons, some products (e.g., applicators, single-use items) are non-returnable—see product pages for details.

- Herbal consumables: unopened and sealed only.

 

How to return

1. Contact hello@abatumm.com within 14 days with order number, reason, and photos if item is damaged or defective.

2. We will provide return authorization and instructions.

3. Ship returns within 7 days of authorization using a trackable service.

 

Refunds

- Once received and inspected, we will notify you and process refunds to the original payment method within 7–14 business days.

- Shipping costs are non-refundable unless the return is due to our error (damaged/incorrect item).

- A restocking fee may apply for certain returns (if applicable, specify).

 

Exchanges & replacements

- Exchanges for size or variant are processed as returns + new order or as replacements if available. Contact us for assistance.

 

Non-returnable items

- Final sale: clearance, personalized items, gift cards, and items marked non-returnable.

 

Damaged or incorrect items

- Report within 14 days with photos. We will provide a replacement or refund.